Ticket Feedback
Entry Point
The headset icon next to the language switcher in the top navigation bar (visible to tenant accounts only; hidden for platform admins).
- The red numeric badge on the icon shows the count of your open (submitted/processing) tickets
- Click the icon to open the "Ticket Feedback" modal with two tabs: Submit Ticket and My Tickets
Submit a Ticket
| Field | Description | Limits |
|---|---|---|
| Issue type | Functional issue / System error / Feature suggestion / Account issue / Other | Required |
| Title | Brief summary of the issue | Required, ≤200 chars |
| Description | Scenario, reproduction steps, expected result | Required, ≤5000 chars |
| Screenshots | Issue screenshots (click + to upload) | ≤5 images, ≤5MB each, png/jpg/webp and other image formats |
Steps:
- Click the headset icon → lands on the Submit Ticket tab by default
- Select the issue type and fill in the title and description
- (Optional) Upload screenshots: click + to pick images; thumbnails appear after upload; click the top-right corner of a thumbnail to delete it
- Click Submit — on success it jumps to the My Tickets tab automatically
After submission, the platform admins are notified by email immediately (you can keep working in the meantime).
My Tickets (Progress Tracking)
The My Tickets tab lists all tickets you have submitted (most recent 100, newest first):
| Column | Description |
|---|---|
| No. | Unique ticket number (T- prefix + 8-digit uppercase hex) |
| Title | The issue title entered at submission |
| Type | Issue type tag |
| Status | Submitted (blue) / Processing (orange) / Resolved (green) / Closed (gray) |
| Submitted at | Ticket creation time |
| Reply | The platform admin's resolution or notes; hover to view the full content; shows - when unprocessed |
Status flow: Submitted → Processing → Resolved → (optional) Closed. After each update by the handler, reopen My Tickets to see the latest status and reply.
FAQs
- Q: Screenshot upload failed? Check that the file is an image, each file is under 5MB, and you haven't reached the 5-image limit.
- Q: How long until I get a reply? Platform admins receive an email reminder; you can check the processing status anytime in My Tickets.
- Q: Can I see tickets submitted by colleagues? My Tickets only shows tickets you submitted yourself; you and your colleagues are independent within the same tenant.
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